Bigham's One Hour Heating & Air Conditioning
  • Santa Rosa, CA, USA
  • $15.00
  • Hourly
  • Full Time

Health, dental, vision, Legal Shield, disability, paid holidays, paid vacation, 401(k)


Bigham's One Hour Heating and Air Conditioning of Santa Rosa, CA is looking to hire a full-time Customer Service Representative to join our call center. Are you a customer service professional who is looking for better pay? Are you interested in starting a career with a stable and respected HVAC company? Would you enjoy answering phones and providing great customer service in a fast-paced call center?

As a Customer Service Representative, you will earn a competitive wage of $15.00/hr plus spiffs when you meet sales goals. You will also be eligible for full-time benefits after 90 days of employment including company-paid health/dental insurance, vision, Legal Shield, disability, 7 paid holidays, paid vacations, and special pricing for friends and family. There is also a 401K plan with company match available after six months of employment and vacation accrual available after one year. If this sounds like the opportunity that you've been looking for, please fill out our 3-minute, mobile-friendly application.

ABOUT BIGHAM'S ONE HOUR HEATING AND AIR CONDITIONING

Bigham's One Hour Heating & Air Conditioning has been in the HVAC and home services business for 21 years and is dedicated to providing exceptional customer service. We are Diamond Certified and have an A+ Rating with the Better Business Bureau. We care about our customers so much, we offer a 100% Satisfaction Guarantee. We also care about our employees and their families.

We work hard to promote our employees' well-being, personal development, and career development. If you want to be part of a team where you are valued, get continuous opportunities for growth, and have steady year-round work, then this may be the position for you! Not only do our employees enjoy competitive pay and great benefits, but also a fun, positive, and fast-paced atmosphere. We want YOU to be one of our Customer Service Representatives in our call center. Come and represent the fastest growing home service company in the Bay Area!

A DAY IN THE LIFE AS A CUSTOMER SERVICE REPRESENTATIVE

As a call center representative, you are passionate and enthusiastic about delivering world-class service to our members with a say-yes attitude. Most of your day is spent on the phone or in online messaging. You effectively schedule service appointments and dispatch the field labor force. You serve as the main point of contact for clients to ensure that all their questions and concerns are addressed. You also have the opportunity to place outbound calls and follow-up with customers after the completion of their service visit. You always make sure that everything is well-documented, effectively prioritized, and organized.

Your positive, friendly disposition comes through in all your interactions and is one of the reasons our clients enjoy doing business with us. Your excellent communication skills and attention to detail ensure that their needs are met. You take charge of challenging opportunities as they arise and provide excellent customer service. You love that you get to interact with people every day and enjoy keeping busy.

QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE

  • Customer service experience
  • Phone skills
  • Scheduling skills
  • Competence in Microsoft Office
  • Ability to type 35+ WPM
  • Ability to work independently
  • Ability to pass a background check
  • Ability to pass periodic drug tests

Any experience in the HVAC, electrical, or plumbing industries would be a plus but is not required. We can train the right person on the industry-specific aspects of this job.

ARE YOU READY TO JOIN OUR CALL CENTER TEAM?

Are you a team player with a positive, can-do attitude? Do you have excellent communication and interpersonal skills? Do you enjoy interacting with people on the phone and understand good phone etiquette? Are you service-oriented, patient, and able to empathize with others? Are you organized and able to prioritize tasks effectively? Are you detail-oriented? If so, please apply today! We look forward to meeting you!

Bigham's One Hour Heating & Air Conditioning
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