Bigham's One Hour Heating & Air Conditioning
  • Santa Rosa, CA, USA
  • $17+
  • Hourly
  • Full Time

Health, dental, vision, Legal Shield, disability, paid holidays, paid vacation, 401(k)


Bigham's One Hour Heating and Air Conditioning of Santa Rosa, CA is looking to hire a full-time HVAC Dispatcher / Service Dispatcher to coordinate and schedule electrical and HVAC service appointments and follow up with our electricians and technicians upon the completion of service calls. Are you great on the phone? Do you enjoy providing great customer service in a fast-paced office environment?

This HVAC Dispatcher position pays $17+/hr, depending on experience. You will also be eligible for full-time benefits after 90 days of employment including company-paid health/dental insurance, vision, Legal Shield, disability, 7 paid holidays, paid vacations, uniforms, and special pricing for friends and family. There is also a 401K plan with company match available after six months of employment and vacation accrual available after one year. If this sounds like the opportunity that you've been looking for, please fill out our 3-minute, mobile-friendly application.

ABOUT BIGHAM'S ONE HOUR HEATING AND AIR CONDITIONING

Bigham's One Hour Heating & Air Conditioning has been in the HVAC and home services business for 21 years and is dedicated to providing exceptional customer service. We are Diamond Certified and have an A+ Rating with the Better Business Bureau. We care about our customers so much, we offer a 100% Satisfaction Guarantee. We also care about our employees and their families.

We work hard to promote our employees' well-being, personal development, and career development. If you want to be part of a team where you are valued, get continuous opportunities for growth, and have steady year-round work, then this may be the position for you! Not only do our employees enjoy competitive pay and great benefits, but also a fun, positive, and fast-paced atmosphere. We want YOU to be one of our Service Dispatchers. Come and represent the fastest growing home service company in the Bay Area!

A DAY IN THE LIFE AS AN HVAC DISPATCHER / SERVICE DISPATCHER

As an HVAC Dispatcher / Service Dispatcher, you arrive each day ready to work hard to ensure maximum scheduling efficiency without compromising customer service. Most of your day is spent in an office environment on the phone or on your computer.

Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians. You schedule calls in order to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You forecast days and weeks ahead to keep all employees working and on track. You are like our conductor who directs us as we perform our individual parts resulting in a successful concert of service each day!

You also make phone calls to inform clients of arrival times and ensure that they are notified ahead of time about any delays. And, as necessary, you reschedule appointments. Afterward, you verify that services have been performed appropriately and clients are happy. You always make sure that HVAC and electrical service requests and dispatches are well documented, prioritized, and organized. You are happy to perform a variety of office duties as needed. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly.

QUALIFICATIONS FOR AN HVAC DISPATCHER/ SERVICE DISPATCHER

  • Customer service experience
  • Phone experience
  • Ability to work independently
  • Proficiency with Microsoft Office
  • Ability to type 35+ WPM
  • Ability to pass a background and drug test

Familiarity with the HVAC and electrical industry would be a plus but is not required. We can train the right person!

ARE YOU READY TO JOIN OUR CUSTOMER SERVICE TEAM?

Are you a hard working motivated individual? Are you a team player with a positive, can-do attitude? Do you have excellent customer service skills? Are you organized and able to prioritize tasks effectively? Do you have excellent communication and interpersonal skills? Do you enjoy interacting with people on the phone and understand good phone etiquette? Are you attentive to detail? If so, please apply to be an HVAC Dispatcher / Service Dispatcher today! We look forward to meeting you!

Bigham's One Hour Heating & Air Conditioning
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